Resource: SRLN Legal Design Bibliography (SRLN 2020)
The attached bibliography provides a comprehensive, but not exhaustive, list of resourcs and materials related to legal design research, thought leadership, and case studies demonstrating it's potential to improve access to justice.
For more information about legal design, visit SRLN's Human Centered Design section.
Year published:
2020
Document Author:
Katherine Alteneder, Eduardo Gonzalez, SRLN
Webinar: SRLN Problem Solving Call - Remote Usability Testing and User Feedback (Mathias Burton 2020)
Mathias Burton, Director of Product Research & Design at Tyler Technologies, presented about Remote Usability Testing and User Feedback on SRLN's Problem Solving Call.
View Mathias Burton's Remote Usability Testing and User Feedback on SRLN's Problem Solving Call recording to explore the topic. Slides used in the presentation are included in this page.
Year published:
2020
Document Author:
Mathias Burton
Report: Cases Without Counsel: Experiences of Self-Representation in U.S. Family Court (IAALS 2016)
The following excerpt introduces the report:
Cases Without Counsel: Experiences of Self-Representation in U.S. Family Court (“Cases Without Counsel” or “CWC”) is a qualitative empirical research study exploring the issue of self-representation in the United States from the litigants’ perspective.6 The study includes data from in-depth interviews with 128 self-represented litigants and 49 court professionals in four family courts (listed from West to East): Multnomah County, Oregon; Larimer County, Colorado; Davidson County, Tennessee; and Franklin County, Massachusetts.
Year published:
2016
Document Author:
Natalie A. Knowlton, Logan Cornett, Corina D. Gerety, & Janet Drobinske
Resource: Law + Design Workbook (Hagen 2017)
The Legal Design Lab's Law + Design Workbook is a guide for running a legal design cycle. Published by Margaret Hagen, the workbook is distributed under the Creative Commons License that requires attribution, that you don’t commercialize this, and that you share alike any materials that you create based on this workbook.
Visit the Legal Design Lab website for more information about their methods and projects.
Year published:
2017
Document Author:
Margaret Hagen
Report: Voices in the Civil Justice System: Learning from Self-Represented Litigants and Their Trusted Intermediaries (Alteneder & Gonzalez 2020)
Executive Summary
Year published:
2020
Document Author:
Katherine Alteneder, Eduardo Gonzalez
Report: Listen > Learn > Lead: A Guide to Improving Court Services through User-Centered Design (IAALS 2019)
This report was published as part of IAALS's Court Compass project and provides a guide to leveraging design sprints to engage court users. The following is an excerpt from the report:
"IAALS, the Institute for the Advancement of the American Legal System, is a national, independent research center at the University of Denver dedicated to facilitating continuous improvement and advancing excellence in the American legal system.
Year published:
2019
Document Author:
Margaret Hagen, Dan Jackson, Lois R. Lupica
Tool: CA Self-Help Centers' Self-Assessment Tool for Quality Programs (CA Courts 2018)
The California Self-Help Centers’ Self-Assessment Tool for Quality Programs was developed as a strategic and tactical planning template to promote quality Self-Help Center Programs across California. The tool is designed to connect a wide range of initiatives within the Judicial Branch, and to intentionally develop systems to interconnect the larger court system with self-help programs.
The Tool is designed to:
Year published:
2018
Document Author:
California Judicial Council Center for Families Children & the Courts, Superior Court of California, County of Butte SHARP Program
Reports, Evaluations, Best Practices, Surveys
Evaluation
Best Practices
Surveys
Tools for Evaluating Self-Help Programs and Services
Self-Help Centers
Trial Court Self-Help
Starting a Self-Help Center
Best Practices for Self-Help Centers
Managing a Self-Help Center
Linking a Self-Help Center to Other Services
Evaluating a Self-Help Center
Report: Measuring Online Legal Resources: A Framework Inspired by the Drake Equation (Florida Justice Technology Center 2018)
This report and companion webinar offer a framework to measure access to justice, and whether specific interventions have made an impact.
Year published:
2018
Document Author:
Laura Quinn, Joyce Raby
News: Orange County, CA and the State of Texas Conduct User Experience Research and Learn that SRLs in Civil Cases Can E-File (Texas & California 2016)
What are we learning about self-represented litigants who e-file? Who are they? Where are they? What cases do they file? How do the tools work for them?
Using identical survey instruments, the Superior Court in Orange County and the Texas Office of Court Administration (Texas AOC) gathered valuable e-filing insights into these questions for both represented and self-represented parties, and presented their findings at CTC2015.
Year published:
2016
Document Author:
News, SRLN
Tool: Tools for Evaluation of Court-Based Self-Help Centers (California CFCC 2015)
The Equal Access Unit of the California Judicial Branch Center for Families, Children & the Courts, provides materials for courts, court-based self-help programs, and other nonprofit providers of legal self-help services. The Unit provides the following tools for the evaluation of court-based self-help centers:
Year published:
2015
Document Author:
California Judicial Council Center for Families Children & the Courts