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Article: Unbundling and the Lawyer's Duty of Care (Hornsby 2012)
This article looks at the standards set in the ABA's Model Rules of Professional Conduct 1.2(c) and how to implement it with actual clients in consultations, document assembly, and advocacy. Recommended citation: William Hornsby, Unbundling and the Lawyer's Duty of Care, American Bar Association Family Advocate (Fall 2012). Available at https://www.americanbar.org/digital-asset-abstract.html/content/dam/aba….
Year published: 2012
Document Author: Will Hornsby
Attorney Ethics Linking a Self-Help Center to Other Services Unbundling Articles & SRLN Briefs
Report: Navigator Snapshot Report (New York 2014)
From the Executive Summary
Year published: 2014
Document Author: Committee on Nonlawyers and the Justice Gap
Courts Allied Professionals Reports Evaluation Linking a Self-Help Center to Other Services
Resource: Equal Access Unit of the California Center for Families, Children & the Courts (Judicial Council of California 2015)
The Equal Access Unit of the Center for Families, Children & the Courts has materials available for courts, court-­based self-­help programs, and other nonprofit providers of legal self­-help services. The materials include sample instructional handouts developed by local courts, translations, brochures, program models, evaluation tools, and ideas for setting up a self­-help center. Background
Year published: 2015
Document Author: California Judicial Council Center for Families Children & the Courts
Strategic Planning Research Ethics Education Self-Help Centers Libraries Unbundling Plain Language & LEP Forms Conferences & Summits Funding
Article: No Legal Advice from Court Personnel - What Does that Mean (Greacen 1995)
This is the seminal article that explores the underlying rationale that resulted in the blanket prohibition of clerk's not being able to provide information to the public for fear that it would be advice. In the article, Greacen suggests the framework that has today become the accepted framework of how to provide ethically appropriate self-represented services. The five guiding principles are:
Year published: 1995
Document Author: John Greacen
100% Access to Justice Courts Clerk, Self-Help Center Staff, and Librarian Ethics Judicial Ethics Best Practices for Self-Help Centers Articles & SRLN Briefs
Article: Legal Information vs. Legal Advice - Developments During the Last Five Years (Greacen 2001)
This article by John Greacen is an update on his seminal 1995 article, "No Legal Advice from Court Personnel, What Does that Mean?"   Recommended Citation: John Greacen, Legal Information vs. Legal Advice - Developments During the Last Five Years, Judicature, Vol. 84, No. 4 (January - February 2001)
Year published: 2001
Document Author: John Greacen
Clerk, Self-Help Center Staff, and Librarian Ethics Articles & SRLN Briefs
Presentation: Legal Information and Legal Advice: The Hard Situations (Greacen 2010)
Presentation on the distinction between legal information and legal advice given by John M. Greacen at the 2010 California Conference On Self-Represented Litigants April 29-30, 2010.  
Year published: 2010
Document Author: John Greacen
Clerk, Self-Help Center Staff, and Librarian Ethics Managing a Self-Help Center Conferences & Summits
News: National Evaluation And Classification Framework For Non-Lawyer Projects Released (Public Welfare Foundation 2015)
As those of us in the access to justice movement know too well, across the country thousands of people arrive at court every day both unrepresented and unsure of where to go. Many believe that solving this access crisis will require non-lawyer involvement but until now there hasn’t been a universal framework for evaluating these programs.
Year published: 2015
Document Author: Alex Smith Davis, News, SRLN
Allied Professionals Evaluation Linking a Self-Help Center to Other Services
Book: Writing for Dollars, Writing to Please The Case for Plain Language in Business, Government, and Law (Kimble 2012)
This book collects the empirical evidence supporting the value of plain language in business, government, and law. Professor Kimble summarizes 50 studies (no less) that show using plain language can save organizations and agencies a significant amount of money. The studies also show that plain language serves and satisfies readers in every possible way. When information is in plain language, typical readers have an easier time understanding and following instructions.
Year published: 2012
Document Author: Joseph Kimble
Simplification Best Practices Plain Language Forms
Survey: Washington LawHelp User Survey (WA LawHelp 2015)
This is an example of a survey for online legal services users from Washington LawHelp in Washington State. The Washington LawHelp website provides a link to this survey on every webpage of their site -- the accessibility of the survey link increases user response rates. Washington LawHelp User Survey
Year published: 2015
Document Author: Washington LawHelp
Surveys
Tool: Tools for Evaluation of Court-Based Self-Help Centers (California CFCC 2015)
The Equal Access Unit of the California Judicial Branch Center for Families, Children & the Courts, provides materials for courts, court-based self-help programs, and other nonprofit providers of legal self-help services. The Unit provides the following tools for the evaluation of court-based self-help centers:
Year published: 2015
Document Author: California Judicial Council Center for Families Children & the Courts
Surveys Tools for Evaluating Self-Help Programs and Services Best Practices for Self-Help Centers Managing a Self-Help Center Evaluating a Self-Help Center