News: Self-Help Innovations in Maryland (News 2021)
The Maryland Court Help Center 2021 Provider Conference offered a glimpse into some of the cutting edge innovations in self-help in the COVID era.1
Year published:
2021
Document Author:
SRLN
Report: Business Process Analysis in Legal Aid: How Florida Rural Legal Services Partnered with Toyota to Improve Its Client Intake and Customer Service (Legal Services Corporation 2021)
Many organizations have experience with business process analysis (BPA), a method to analyze a company’s processes and improve the efficiency and effectiveness of its operations. In fact, there are multiple methodologies used to accomplish the goals of BPA. A notable one is the Toyota Production System (TPS). TPS was established based on several principles and concepts, including a customer-first culture, an acknowledgment that team members are the most important resource, continuous improvement, a go-and-see approach, jidoka, and just-in-time.
Year published:
2021
Document Author:
Legal Services Corporation
Report: Designing for Housing Stability: Best Practices for Court-Based and Court-Adjacent Eviction Prevention and/or Diversion Programs (Harvard Negotiation & Mediation Clinical Program and American Bar Association 2021)
Designing for Housing Stability: Best Practices for Court-Based and Court-Adjacent Eviction Prevention and/or Diversion Programs (Joint Report of the Harvard Negotiation & Mediation Clinical Program and American Bar Association 2021)
Year published:
2021
Document Author:
Harvard Negotiation & Mediation Clinical Program, American Bar Association
Report: Justice Tech for All How Technology can Ethically Disrupt the US Justice System (Village Capital & AmFam Institute 2021)
Village Capital and American Family Insurance Institute for Corporate and Social Impact (AmFam Institute) prepared this report to support justice tech efforts and initiatives.
Year published:
2021
Document Author:
Village Capital & AmFam Institute
Article: Could 2021 Be The Year Of Civil Justice Reform? (Law360, Bayles 2021)
This Law 360 article, Could 2021 Be The Year Of Civil Justice Reform?, describes the potential for more civil justice reforms in 2021, including more nonlawyer navigators in our state courts.
Year published:
2021
Document Author:
Cara Bayles
Report: Sargent Shriver Civil Counsel Act: Report to the Legislature (Judicial Council of California 2020)
On Monday July 13, 2020 at noon eastern, the SRLN Research Working Group hosted a presentation by Bonnie Hough of the California Judicial Council and Kelly Jarvis of NPC Research who reported on the major, multi-year research produced as a result of the California Sargent Shriver Civil Counsel Act. Commencing in fiscal year 2011–12, the legislation funded research and legal representation in housing, child custody disputes, domestic violence, a guardianship/conservatorship.
Year published:
2020
Document Author:
Judicial Council of California
Resource: Guiding Principles for Post-Pandemic Court Technology (CCJ/COSCA 2020)
The Conference of Chief Justices (CCJ) and Conference of State Court Administrators (COSCA) published these Guiding Principles for Post-Pandemic Court Technology on July 16, 2020 with the goal to better guide state courts as they moved services to remote and virtual operations. These principles are intended to help courts embrace online platforms that proved critical to pandemic responses and remote readiness, and to ensure technology solutions are appropriately adopted as they become long-term fixtures in the court system.
Year published:
2020
Document Author:
National Center for State Courts
Survey: SRLN Tiers of Service Survey Tool (SRLN 2015)
The SRLN Tiers Survey was developed for states to conduct a quick tiered inventory of their court based self-help services. Tier 1 services are asynchronous (one-way), Tier 2 services are synchronous (two-way), and Tier 3 services integrate multiple providers or parts of the system.
Year published:
2015
Document Author:
SRLN, Katherine Alteneder
Article: Pro Bono Net's Digital Divide Blog Series (PBN 2020)
Pro Bono Net's Digital Divide Blog Series
Year published:
2020
Document Author:
Josh Waldman, Pro Bono Net
Report: The Justice Gap: Measuring the Unmet Civil Legal Needs of Low- Income Americans (LSC 2017)
The report begins with the following introduction –
Year published:
2017
Document Author:
Legal Services Corporation