Comments: SRLN Comments to Proposed Court Rule Changes in Florida on Technology Integration (SRLN 2021)
On July 1, 2021, the Florida Supreme Court appointed Workgroup on the Continuity of Court Operations and Proceedings During and After COVID-19 filed a petition to amend the Florida Rules of Civil Procedure, Florida Rules of General Practice and Judicial Administration, Florida Rules of Criminal Procedure, Florida Probate Rules, Florida Rules of Traffic Court, Florida Small Claims Rules, and Florida Rules of Appellate Procedure.
Year published:
2021
Document Author:
SRLN
Report: Business Process Analysis in Legal Aid: How Florida Rural Legal Services Partnered with Toyota to Improve Its Client Intake and Customer Service (Legal Services Corporation 2021)
Many organizations have experience with business process analysis (BPA), a method to analyze a company’s processes and improve the efficiency and effectiveness of its operations. In fact, there are multiple methodologies used to accomplish the goals of BPA. A notable one is the Toyota Production System (TPS). TPS was established based on several principles and concepts, including a customer-first culture, an acknowledgment that team members are the most important resource, continuous improvement, a go-and-see approach, jidoka, and just-in-time.
Year published:
2021
Document Author:
Legal Services Corporation
Article: Faster, Cheaper & As Satisfying: An Evaluation of Alaska’s Early Resolution Triage Program (Marz 2016)
The Alaska Court System, in partnership with the Alaska Pro Bono Program, created the Early Resolution Program (ERP) to address many issues with which courts across the country are grappling: how to efficiently and effectively manage divorce and custody cases involving self-represented litigants (SRLs), and how to triage cases to the appropriate resolution approach. This paper reported on an evaluation of the Anchorage ERP.
Year published:
2016
Document Author:
Stacey Marz
SRLN Brief: Intro to Design Thinking (SRLN 2017)
In the Access to Justice space, design thinking practices from the technology space are increasingly embraced to improve the way people access legal services and to improve and simplify the processes themselves. Reviewing practices around the country, we see that sustainable innovation in the access to justice space happens when design thinking is adopted and implemented in our core practices, and when that happens we can effectively identify where technology can offer scalable, sustainable and accessible resources.
Year published:
2017
Document Author:
Katherine Alteneder, Eduardo Gonzalez
Resource: What is a Court Self-Help Center? (Judicial Council of California 2017)
The Judicial Council of California, with support from the Public Welfare Foundation, produced a nine minute video about the San Francisco's Access Center that explains what a self-help center is and how it provides triage and self-help services to self-represented litigants.
What is Self-Help? Video About San Francisco's Access Center can be found here: https://www.youtube.com/watch?v=dWUmmDUbjik
Year published:
2017
Document Author:
California Judicial Council Center for Families Children & the Courts
News: VA Legal Aid Society's New Online Triage System Dramatically Realigns Staff Resources to Increase Service to Eligible Clients (VA Legal Aid 2016)
Year published:
2016
Document Author:
Alex Smith Davis, News, SRLN
Pittsburgh Court Doubles the Number of Self-Represented Litigants Served In First Three Months With No-Cost Reengineering Initiative (News 2016)
In Pittsburgh, reengineering was the key to serving Self-Represented Litigants (SRLs), resulting in the opening of the court’s Family Division Self-Help Center (SHC), which doubled the number of customers served while offering a more sophisticated set of services than the courts had previously. The total cost to the court of opening the center?
Year published:
2016
Document Author:
Alex Smith Davis, SRLN
Weblinks: National Center for State Courts Triage Page (NCSC 2015)
The National Center for State Courts(NCSC) provides numerous resources for court personnel who contemplate triage through the lens of case management, which is a critical step towards simplification, use their search feature for "triage". Many of the resources cited are repeated here, but be sure to check the NCSC Information and Resource page for updates (ncsc.org).
Year published:
2015
Document Author:
National Center for State Courts (NCSC)
Weblinks: Efficiencies and Innovation in California (Judicial Branch of California 2015)
On its webpage entitled, Efficiencies & Innovations (courts.ca.gov), the The California judicial branch, which is widely acknowledged as a national leader in developing and implementing programs that enhance access to justice, provides information and links to numerous initiatives have been implemented statewide and at individual trial courts to ensure that public service is delivered effectively and efficiently for the benefit of court users.
Year published:
2015
Document Author:
Judicial Branch of California