SRLN Digital Divide State Dashboards
The following links provide a breakdown of the availability, speed, and cost of broadband for the states listed. To find out how to have your state added, please contact info@srln.org.
Year published:
2022
Document Author:
SRLN
Report: Business Process Analysis in Legal Aid: How Florida Rural Legal Services Partnered with Toyota to Improve Its Client Intake and Customer Service (Legal Services Corporation 2021)
Many organizations have experience with business process analysis (BPA), a method to analyze a company’s processes and improve the efficiency and effectiveness of its operations. In fact, there are multiple methodologies used to accomplish the goals of BPA. A notable one is the Toyota Production System (TPS). TPS was established based on several principles and concepts, including a customer-first culture, an acknowledgment that team members are the most important resource, continuous improvement, a go-and-see approach, jidoka, and just-in-time.
Year published:
2021
Document Author:
Legal Services Corporation
SRLN 2021 Forms Competition
A giant congratulations to our SRLN 2021 Forms Competition Winners!
Automated Forms Category: UMKC School of Law, Bloch Law Library
Year published:
2021
Document Author:
SRLN
Resource: Florida Law Assistance at Reduced Expense (FLARE 2018)
Jacksonville Area Legal Aid's (JALA) Florida Law Assistance at Reduced Expense (FLARE) program provides moderate income families with legal help at a reduced expense. FLARE works with local attorneys to make sure that high quality legal services are available to individuals who may not be able to pay the standard rate to hire an attorney.
Document Author:
Jacksonville Area Legal Aid
Report: Voices in the Civil Justice System: Learning from Self-Represented Litigants and Their Trusted Intermediaries (Alteneder & Gonzalez 2020)
Executive Summary
Year published:
2020
Document Author:
Katherine Alteneder, Eduardo Gonzalez
SRLN COVID-19 Best Practice Tip: Joining Existing Disaster Response Network Ensures Legal Service Integration and Resilience (News 2020)
Floridians know all too well how their lives can be upended by hurricanes. This was especially true for those living in the path of Hurricane Michael, a category 5 storm, that slammed into the Florida Panhandle in October 2018.
Year published:
2020
Document Author:
SRLN
Report: Comparing Online Legal Content Formats: The Results of User Research (Rae & Quinn 2018)
In May 2018, the Florida Justice Technology Center’s FloridaLawHelp.org website conducted short user tests of the same legal content in four different formats with 26 Floridians, the majority of whom (over 80%) reported earning less than 250% of the federal poverty level. Legal information, covering eligibility criteria for Florida’s Extended Foster Care program, was presented in flowchart, video, short narrative, and Frequently Asked Questions formats.
Year published:
2018
Document Author:
Jessica Rae, Laura Quinn
Report: Reaching Floridians with Legal Information: Feedback from Focus Groups and User Testing (Rae & Quinn 2018)
In May 2018, the Florida Justice Technology Center’s FloridaLawHelp.org gathered feedback and input from community members, social services organizations and legal services providers. Through a series of focus group discussions as well as individual user tests, we explored ways to present content on FloridaLawHelp.org, gaps in legal content, and methods to reach low income clients and social service organizations with this information.
Year published:
2018
Document Author:
Jessica Rae, Laura Quinn
Report: Testing Triage: Navigating FloridaLawHelp.org (Rae 2019)
In 2019, the Florida Justice Technology Center, conducted user tests of the new FloridaLawHelp.org/triage staging website. The user testing participants were provided with a hypothetical legal problem and asked to navigate the site to get the help they wanted. In addition to asking structured questions at key points, the researchers documented what the participants did, what they said, and where they seemed to have trouble throughout the process.
Key Findings
Year published:
2019
Document Author:
Jessica Rae
Resource: Interactive story map shows hurricane impacts and Florida’s vulnerable populations (SRLN & Florida Bar Foundation 2018)
The Self-Represented Litigation Network (SRLN) helped The Florida Bar Foundation create a new data resource that reveals the impact of Hurricane Irma on Florida and the vulnerable populations who could potentially need civil legal aid in the recovery, and generally. With our Geographic Information Systems (GIS) expertise, we worked with The Foundation to develop an interactive story map that provides access to geospatial data from FEMA, HUD, the CDC, the U.S. Census Bureau and the Florida Department of Children and Families.