Report: Better _______: Strategies for User-Informed Legal Design (Michigan Advocacy Program and Graphic Advocacy Project 2021)
In 2019, the Michigan Advocacy Program (MAP) received a Technology Initiative Grant (TIG) from the Legal Services Corporation (LSC) to bring UX design and usability testing training to the justice community. After having struggled with these topics in the early days of Michigan Legal Help, and then learning how important they are, MAP wanted to help others in the community understand the basics of UX design and learn how easy usability testing can be.
Year published:
2021
Document Author:
Michigan Advocacy Program, Graphic Advocacy Project
Report: Reaching Floridians with Legal Information: Feedback from Focus Groups and User Testing (Rae & Quinn 2018)
In May 2018, the Florida Justice Technology Center’s FloridaLawHelp.org gathered feedback and input from community members, social services organizations and legal services providers. Through a series of focus group discussions as well as individual user tests, we explored ways to present content on FloridaLawHelp.org, gaps in legal content, and methods to reach low income clients and social service organizations with this information.
Year published:
2018
Document Author:
Jessica Rae, Laura Quinn
Report: Testing Triage: Navigating FloridaLawHelp.org (Rae 2019)
In 2019, the Florida Justice Technology Center, conducted user tests of the new FloridaLawHelp.org/triage staging website. The user testing participants were provided with a hypothetical legal problem and asked to navigate the site to get the help they wanted. In addition to asking structured questions at key points, the researchers documented what the participants did, what they said, and where they seemed to have trouble throughout the process.
Key Findings
Year published:
2019
Document Author:
Jessica Rae
SRLN Brief: Intro to Design Thinking (SRLN 2017)
In the Access to Justice space, design thinking practices from the technology space are increasingly embraced to improve the way people access legal services and to improve and simplify the processes themselves. Reviewing practices around the country, we see that sustainable innovation in the access to justice space happens when design thinking is adopted and implemented in our core practices, and when that happens we can effectively identify where technology can offer scalable, sustainable and accessible resources.
Year published:
2017
Document Author:
Katherine Alteneder, Eduardo Gonzalez
NACM 2016 Presentation: An Introduction to Using Methods from User Experience Design
Presentation from Mathias Burton at NACM 2016: An Introduction to Using Methods from User Experience Design: Slides
Year published:
2016
News: Forms in Your Pocket: Mobile Solutions Are Nearly Ready to Scale (Pew Research Center 2016)
According to the Pew Research Center's Internet and Technology Mobile Fact Sheet (pewresearch.org), sixty-four percent of American adults own a smart phone (www.pewinternet.org/fact-sheets/mobile-technology-fact-sheet/), and legal aid organizations including Philadelphia Legal Assistance and Ayuda Legal Illinois report more than 30% of their online legal assistance users are on mobile devices when they do so.
Year published:
2016
Document Author:
Alex Smith Davis
Report: Civil Non-Family Cases Filed in the Supreme Court of BC Research, Results and Lessons Learned (Canadian Forum on Civil Justice 2015)
The is the Final Report of the Canadian Forum on Civil Justice's (CFCJ's) Attrition Study entitled Civil Non-Family Cases Filed in the Supreme Court of BC Research, Results and Lessons Learned. This study, which is a part of the CFCJ's larger Cost of Justice project, aims to examine the outcome of unresolved, civil, non-family cases in the BC Supreme Court and assess the level of satisfaction among claimants.
Year published:
2015
Document Author:
Canadian Forum on Civil Justice
Weblinks: Elkins Family Law Task Force & Implementation Task Force (Judicial Branch of California 2010, 2013)
In Elkins v. Superior Court (2007) 41 Cal.4th 1337, the California court recommended that the Judicial Council of California establish a task force to “study and propose measures to assist trial courts in achieving efficiency and fairness in marital dissolution proceedings and to ensure access to justice for litigants, many of whom are self-represented.” In response to this recommendation, the Elkins Family Law Task Force was appointed in 2008.
Year published:
2010, 2013
Document Author:
Judicial Branch of California
Study: Self-Represented Litigants in Family Law Cases In Jackson County, Missouri (Cook 2007)
This study is unique because it included the self-represented in its survey.
From the Abstract:
This report is based on surveys that examined the attitudes and perceptions of judges, the family law bar, family court staff, and self-represented litigants regarding:
• court assistance of self-represented litigants in family law cases;
• type and number of cases with self-represented litigants;
• profiles of the self-represented litigant;
Year published:
2007
Document Author:
Cynthia Cook
Report: Access to Justice Metrics Informed by the Voices of Marginalized Community Members: Themes, Definitions and Recommendations Arising from Community Consultations (Canadian Bar Association 2013)
The Canadian Bar Association’s Access to Justice Committee’s Building Block #1 Access to Justice Metrics sought to develop a practical definition of access to justice and to identify tangible indicators and goals to measure progress. The Committee resolved to develop this definition from the perspective of marginalized community members affected by a lack of access to justice. According to the introduction of the Report, “Put plainly, we wanted to know what really happens when access to justice is denied.
Year published:
2013
Document Author:
Amanda Dodge, Canadian Bar Association