Article: Literacy and the Courts (Alteneder 2007)
This article sets out how the prevalence of low literacy in America, as identified by the National Assessment of Adult Literacy (NAAL), explains why so many employees, clients and customers in everyday situations often fail to complete forms accurately, do not provide information in a timely manner, do not demonstrate knowledge of written material that has been provided, or do not follow instructions.
Year published:
2007
Document Author:
Katherine Alteneder