Report: Business Process Analysis in Legal Aid: How Florida Rural Legal Services Partnered with Toyota to Improve Its Client Intake and Customer Service (Legal Services Corporation 2021)
Many organizations have experience with business process analysis (BPA), a method to analyze a company’s processes and improve the efficiency and effectiveness of its operations. In fact, there are multiple methodologies used to accomplish the goals of BPA. A notable one is the Toyota Production System (TPS). TPS was established based on several principles and concepts, including a customer-first culture, an acknowledgment that team members are the most important resource, continuous improvement, a go-and-see approach, jidoka, and just-in-time.
Year published:
2021
Document Author:
Legal Services Corporation
News: Leveraging Emergency Response Network Coordination to Meet SRLs In Need: Legal Aid Society of Hawai’i Launches Text-to-Legal Services Pilot at COVID-19 Food Distribution Sites Across County (Legal Aid Society of Hawai'i 2020)
As COVID-19 increases the need for civil legal help, the Legal Aid Society of Hawai’i took an innovative approach to meet SRLs where many are in these challenging times: food distribution sites. As a member of one of Hawai`i’s FEMA Emergency Support Function Groups the Legal Aid Society of Hawai`i has participated actively in weekly coordination calls with state, city, and county officials and NGOs since the start of the pandemic.
Year published:
2020
Document Author:
SRLN