News: Orange County, CA and the State of Texas Conduct User Experience Research and Learn that SRLs in Civil Cases Can E-File (Texas & California 2016)
What are we learning about self-represented litigants who e-file? Who are they? Where are they? What cases do they file? How do the tools work for them?
Using identical survey instruments, the Superior Court in Orange County and the Texas Office of Court Administration (Texas AOC) gathered valuable e-filing insights into these questions for both represented and self-represented parties, and presented their findings at CTC2015.
Year published:
2016
Document Author:
News, SRLN
Maryland Centralizes District and Circuit Court Self-Help While Expanding Phone and Mobile Support (News 2016)
After unifying its statewide self-help support services into a single call line and support center, the Maryland court system’s new Maryland Self-Help Center expects to at least double the number of litigants it has previously helped while also expanding the type of cases it can support. The new Center supports litigants involved in either District Court or Circuit Courts and can direct referrals to the Family Law Self-Help Centers located in most Circuit Courts and the District Court’s Self-Help Resource Centers.
Year published:
2016
Document Author:
Alex Smith Davis, News, SRLN
Pittsburgh Court Doubles the Number of Self-Represented Litigants Served In First Three Months With No-Cost Reengineering Initiative (News 2016)
In Pittsburgh, reengineering was the key to serving Self-Represented Litigants (SRLs), resulting in the opening of the court’s Family Division Self-Help Center (SHC), which doubled the number of customers served while offering a more sophisticated set of services than the courts had previously. The total cost to the court of opening the center?
Year published:
2016
Document Author:
Alex Smith Davis, SRLN
News: New York Combines Technology, Partners and Re-Engineering Reducing Court Time for DV Victims to Less Than an Hour and Saving Clerks 30 Minutes per File (New York 2015)
Year published:
2015
Document Author:
Alex Smith Davis, News
News: National Evaluation And Classification Framework For Non-Lawyer Projects Released (Public Welfare Foundation 2015)
As those of us in the access to justice movement know too well, across the country thousands of people arrive at court every day both unrepresented and unsure of where to go. Many believe that solving this access crisis will require non-lawyer involvement but until now there hasn’t been a universal framework for evaluating these programs.
Year published:
2015
Document Author:
Alex Smith Davis, News, SRLN
News: Alaska Court Uses Triage and Targeted Pro Bono Unbundled Legal Advice to Settle 80% of Contested Domestic Cases (Alaska State Court System 2015)
Various Supplementary Resources:
Listen to a piece about ERP on NPR
Learn more about the self-help services in Alaska for family law cases (opens as PDF)
Early Resolution for Family Law Cases in Alaska's Courts
Year published:
2015
Document Author:
News, SRLN