Article: Creating a User-Friendly Court Structure and Environment (NACM 2016)
This publication, from the National Association for Court Management (NACM), encourages the reader to this how the court environment - from the building, to the people, to the technology and resources - can be responsive to the needs and comfort of the public. From the introduction:
Year published:
2016
Document Author:
The National Association for Court Management
SRLN Brief: Communications Resources (SRLN 2015)
A communications strategy, which is central to any project's success, not only charts communications with internal and external customers, but also serves as an important driver for the metrics collected to measure success. Voices for Civil Justice has developed a media toolkit for advocates, as well as advice on how to simplify your message.
Year published:
2015
Document Author:
Spitfire Strategies
Report: Legal Services Technology Baselines (LSC 2015)
In April 2015, LSC released an updated version of its Baseline Technologies that Should Be in Place in a Legal Aid Office (aka "the Baselines").
Year published:
2015
Document Author:
Legal Services Corporation
Best Practices: Best Practices For Court Help Centers: A Guide for Court Administrators and Help Center Staff Inside and Outside New York State (New York 2015)
A comprehensive best practices guide developed by New York covering the details of day-to-day operations of a self-help center, including a history of the New York state court help centers, initial considerations, types of services to offer, staffing and responsibilities, help center facilities set-up, central administration and management of center including data collection, center promotion and appendices that include sample forms.
Year published:
2015
Document Author:
Rochelle Klempner
Report: Public Libraries and Access to Justice (SRLN 2010)
These are the materials from a conference held in January 2010 on Public Libraries and Access to Justice. The full set of conference materials can be accessed here.
Year published:
2010
Document Author:
Self-Represented Litigation Network
SRLN Brief: Case for Key Innovations to Support 100% Access (SRLN 2007)
Collection of single page briefing papers prepared by the SRLN in 2007 to help interested parties make the "case for" key innovations. The following topics are covered:
• The Case for Self-Help Programs
• The Case for Court-Based Forms and Instructions Programs
• The Case for Courtroom Support Process Programs for Self-Represented Litigation Cases
• The Case for Judicial Education on Self-Represented Litigation
• The Case for Public Law Library Services for the Self-Represented
• The Case for The Discrete Task Assistance Program
Year published:
2007
Document Author:
Self-Represented Litigation Network
SRLN Brief: Plain Language Resources for 100% Access (SRLN 2015)
What is plain language?
As described by the federal government on plainlanguage.gov, plain language is communication your audience can understand the first time they read or hear it. Plain language is recognized as an essential best practice in all access to justice initiatives. It is an especially important consideration in the development of forms and instructions, but the concepts can also guide simplification efforts.
Year published:
2015
Document Author:
Self-Represented Litigation Network
Best Practices: Best Practices in E-Filing (LSC & SRLN 2013)
This document, the preparation of which was funded by the Legal Services Corporation through a grant to Central Minnesota Legal Services, was developed in close collaboration with SRLN. It explores a variety of principles and practices in areas from fee waiver to training, and from front end design to management.
Recommended Citation: Richard Zorza, Principles and Best Practices For Access-Friendly Court Electronic Filing, SRLN & LSC (Jan. 2013).
Year published:
2013
Document Author:
Legal Services Corporation, Richard Zorza, Self-Represented Litigation Network
Best Practices: Best Practices in Court-Based Programs for the Self-Represented: Concepts, Attributes, Issues for Exploration, Examples, Contacts, and Resources (SRLN 2008)
This document, now in its second version, summarizes forty-two best practices in court based self-help service innovation, with descriptions of each practice, suggested attributes, examples and contacts.
Recommended Citation, The Self-Represented Litigation Network, Best Practices in Court-Based Programs for the Self-Represented: Concepts, Attributes, Issues for Exploration, Examples, Contacts, and Resources, SRLN (2008).
Year published:
2008
Document Author:
Self-Represented Litigation Network
Book: The Self-Help Friendly Court: Designed from the Ground Up to Work for People Without Lawyers (Zorza 2002)
In this classic, Richard Zorza offers an early glimpse of how to design a court for self-represented litigants.
Recommended Citation: Richard Zorza, The Self-Help Friendly Court: Designed from the Ground Upto Work for People Without Lawyers, The Nat'l Center for State Courts (2002).
Year published:
2002
Document Author:
Richard Zorza