Report: Reaching Floridians with Legal Information: Feedback from Focus Groups and User Testing (Rae & Quinn 2018)
In May 2018, the Florida Justice Technology Center’s FloridaLawHelp.org gathered feedback and input from community members, social services organizations and legal services providers. Through a series of focus group discussions as well as individual user tests, we explored ways to present content on FloridaLawHelp.org, gaps in legal content, and methods to reach low income clients and social service organizations with this information.
Year published:
2018
Document Author:
Jessica Rae, Laura Quinn
Report: Testing Triage: Navigating FloridaLawHelp.org (Rae 2019)
In 2019, the Florida Justice Technology Center, conducted user tests of the new FloridaLawHelp.org/triage staging website. The user testing participants were provided with a hypothetical legal problem and asked to navigate the site to get the help they wanted. In addition to asking structured questions at key points, the researchers documented what the participants did, what they said, and where they seemed to have trouble throughout the process.
Key Findings
Year published:
2019
Document Author:
Jessica Rae
Conference: The Lab @DC, Office of the City Administrator Form-a-Palooza (Washington, DC 2018)
The 2018 Form-a-Palooza sponsored by the Lab @DC, Office of the City Administrator, will occur in Washington, DC and will focus on producing a prototype of select government forms. For more information see the Lab @DC event page.
Year published:
2018
Document Author:
SRLN