Reports, Evaluations, Best Practices, Surveys

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Report: Nonlawyer Navigators in State Courts: An Emerging Consensus (McClymont 2019)
This report provides a survey of the national landscape of nonlawyer navigator programs in state courts assisting self-represented litigants. It includes an analysis of 23 programs in 15 states and the District of Columbia. It is based on extensive outreach and interviews with more than 60 informants who created, oversee or manage nonlawyer navigator programs in court settings. The report describes program features and offers practical considerations for creating and implementing such programs.
Year published: 2019
Document Author: Mary McClymont
Open to the Public – 2024 How Law Libraries are Serving Self-Represented Litigants Across the Country
The Law Librarians’ Working Group of the Self-Represented Litigation Network with the American Association of Law Libraries Government Law Libraries Special Interest Section Best A2J Practices Committee surveyed law libraries about their services to the self-represented litigant, including self-help programs. Results are displayed in this Story Map. This research and analysis was developed to expand SRL services among law libraries by demonstrating best practices for assisting SRLs.
Year published: 2024
Document Author: SRLN
Comments: SRLN Comments to Proposed Court Rule Changes in Florida on Technology Integration (SRLN 2021)
On July 1, 2021, the Florida Supreme Court appointed Workgroup on the Continuity of Court Operations and Proceedings During and After COVID-19 filed a petition to amend the Florida Rules of Civil Procedure, Florida Rules of General Practice and Judicial Administration, Florida Rules of Criminal Procedure, Florida Probate Rules, Florida Rules of Traffic Court, Florida Small Claims Rules, and Florida Rules of Appellate Procedure.
Year published: 2021
Document Author: SRLN
Report: Better _______: Strategies for User-Informed Legal Design (Michigan Advocacy Program and Graphic Advocacy Project 2021)
In 2019, the Michigan Advocacy Program (MAP) received a Technology Initiative Grant (TIG) from the Legal Services Corporation (LSC) to bring UX design and usability testing training to the justice community. After having struggled with these topics in the early days of Michigan Legal Help, and then learning how important they are, MAP wanted to help others in the community understand the basics of UX design and learn how easy usability testing can be.
Year published: 2021
Document Author: Michigan Advocacy Program, Graphic Advocacy Project
Report: Digital Justice: HMCTS Data Strategy and Delivering Access to Justice Report and Recommendations (Byrom 2019)
This report was based on research conducted by Dr. Byrom during a three-month secondment to HM Courts and Tribunals Service (HMCTS) in early 2019, at the invitation of HMCTS chief executive Susan Acland-Hood. As a public guarantee of Dr Byrom’s independence, it was agreed her post would be unremunerated by HMCTS, and her findings and recommendations would be made public at the end of the secondment. 
Year published: 2019
Document Author: Natalie Byrom
Report: Designing for Housing Stability: Best Practices for Court-Based and Court-Adjacent Eviction Prevention and/or Diversion Programs (Harvard Negotiation & Mediation Clinical Program and American Bar Association 2021)
Designing for Housing Stability: Best Practices for Court-Based and Court-Adjacent Eviction Prevention and/or Diversion Programs (Joint Report of the Harvard Negotiation & Mediation Clinical Program and American Bar Association 2021)
Year published: 2021
Document Author: Harvard Negotiation & Mediation Clinical Program, American Bar Association
Report: Measuring Civil Justice for All (American Academy of Arts & Sciences 2021)
Measuring Civil Justice for All, a white paper of the American Academy’s Making Justice Accessible initiative, identifies the essential facts that should be collected about civil justice activity in the United States and the entities best placed to collect that information. It also describes a range of data access standards that would help to guide the use of civil justice data for administrative and research purposes.
Year published: 2021
Document Author: American Academy of Arts & Sciences
Report: Sargent Shriver Civil Counsel Act: Report to the Legislature (Judicial Council of California 2020)
On Monday July 13, 2020 at noon eastern, the SRLN Research Working Group hosted a presentation by Bonnie Hough of the California Judicial Council and Kelly Jarvis of NPC Research who reported on the major, multi-year research produced as a result of the California Sargent Shriver Civil Counsel Act. Commencing in fiscal year 2011–12,  the legislation funded research and legal representation in housing, child custody disputes, domestic violence, a guardianship/conservatorship.
Year published: 2020
Document Author: Judicial Council of California
Resource: SRLN Legal Design Bibliography (SRLN 2020)
The attached bibliography provides a comprehensive, but not exhaustive, list of resourcs and materials related to legal design research, thought leadership, and case studies demonstrating it's potential to improve access to justice.   For more information about legal design, visit SRLN's Human Centered Design section.
Year published: 2020
Document Author: Katherine Alteneder, Eduardo Gonzalez, SRLN
Report: Better Access Through Unbundling Post-Conference Report (IAALS 2018)
On October 26 - 27, 2017, the Institute for the Advancement of the American Legal System (IAALS), in partnership with the American Bar Association (ABA) hosted the Better Access through Unbundling: from Ideation to Implementation Conference. IAALS published the post-conference report on August 16, 2018. The below excerpt introduces the report.
Year published: 2018
Document Author: Natalie A. Knowlton, IAALS