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Resource: Sample Unbundled Attorney Engagement Agreements (Multi-State 2020)
Below is a collection of sample forms for unbundled attorney engagement agreements and materials related to unbundling legal services. This is a sampling of state resources, additional information for each state can be found on the American Bar Association's Unbundling Resources by State webpage.   See also SRLN's Unbundling page for additional resources.
Year published: 2020
Document Author: SRLN
Unbundling Court Referral Systems to Unbundled Bar Referral Systems to Unbundled
Resource: Referrals to unbundled attorneys (SRLN 2020)
Please see below the list of resources and materials related to how courts manage or inform the public about referrals to unbundled attorneys.   Illinois
Year published: 2020
Document Author: SRLN
Report: Cases Without Counsel: Experiences of Self-Representation in U.S. Family Court (IAALS 2016)
The following excerpt introduces the report: Cases Without Counsel: Experiences of Self-Representation in U.S. Family Court (“Cases Without Counsel” or “CWC”) is a qualitative empirical research study exploring the issue of self-representation in the United States from the litigants’ perspective.6 The study includes data from in-depth interviews with 128 self-represented litigants and 49 court professionals in four family courts (listed from West to East): Multnomah County, Oregon; Larimer County, Colorado; Davidson County, Tennessee; and Franklin County, Massachusetts.
Year published: 2016
Document Author: Natalie A. Knowlton, Logan Cornett, Corina D. Gerety, & Janet Drobinske
Human Centered Design 100% Access to Justice Research Reports, Evaluations, Best Practices, Surveys Reports Surveys Tools for Evaluating Self-Help Programs and Services
Report: The Justice Gap: Measuring the Unmet Civil Legal Needs of Low- Income Americans (LSC 2017)
The report begins with the following introduction –
Year published: 2017
Document Author: Legal Services Corporation
100% Access to Justice Strategic Planning Research Reports, Evaluations, Best Practices, Surveys Reports
Resource: Law + Design Workbook (Hagen 2017)
The Legal Design Lab's Law + Design Workbook is a guide for running a legal design cycle. Published by Margaret Hagen, the workbook is distributed under the Creative Commons License that requires attribution, that you don’t commercialize this, and that you share alike any materials that you create based on this workbook.  Visit the Legal Design Lab website for more information about their methods and projects.  
Year published: 2017
Document Author: Margaret Hagen
Human Centered Design Research Reports, Evaluations, Best Practices, Surveys General Non-Profit Resources for Planning and Evaluation Tools for Evaluating Self-Help Programs and Services
Report: Voices in the Civil Justice System: Learning from Self-Represented Litigants and Their Trusted Intermediaries (Alteneder & Gonzalez 2020)
Executive Summary
Year published: 2020
Document Author: Katherine Alteneder, Eduardo Gonzalez
Human Centered Design 100% Access to Justice Strategic Planning ATJ Commissions Research Reports, Evaluations, Best Practices, Surveys Reports Tools for Evaluating Self-Help Programs and Services
Report: Listen > Learn > Lead: A Guide to Improving Court Services through User-Centered Design (IAALS 2019)
This report was published as part of IAALS's Court Compass project and provides a guide to leveraging design sprints to engage court users. The following is an excerpt from the report: "IAALS, the Institute for the Advancement of the American Legal System, is a national, independent research center at the University of Denver dedicated to facilitating continuous improvement and advancing excellence in the American legal system.
Year published: 2019
Document Author: Margaret Hagen, Dan Jackson, Lois R. Lupica
Human Centered Design Reports Tools for Evaluating Self-Help Programs and Services Evaluating a Self-Help Center
Survey: The State of State Courts: NCSC Public Opinion Surveys (NCSC 2014-2020)
Since 2014, the National Center for State Courts has commissioned the State of the State Courts in a (Post) Pandemic World survey to assess public trust and confidence in the courts. The 2020 survey focused on the willingness of registered voters to appear for jury service during the COVID-19 pandemic. The poll of 1,000 registered voters was conducted using a mixture of telephone interviews and online surveys.
Year published: 2020
Document Author: National Center for State Courts (NCSC)
100% Access to Justice Research Reports, Evaluations, Best Practices, Surveys Surveys
Resource: SRLN Navigator Working Group Webinar (October 2019)
In our October webinar, Mary McClymont gave an overview of 23 non-lawyer navigator programs in state courts across the country as described in this report: https://atjlibrary.org/node/1403/reportnonlawyer-navigators-state-courts-emerging-consensus-mcclymont-2019. Watch the recording of the SRLN Navigator October 2019 webinar via this link!
Year published: 2019
Document Author: SRLN
SRLN Working Group Webinars
Resource: SRLN Navigator Working Group Webinar (November 2019)
In our November webinar, we heard from two navigator program leaders, Rob Wall of Ohio and Lisa Porter of Arizona, who described features and operations of their respective programs. Watch the recording of the SRLN Naviagor November 2019 webinar via this link!
Year published: 2019
Document Author: SRLN
SRLN Working Group Webinars