Report: Reaching Floridians with Legal Information: Feedback from Focus Groups and User Testing (Rae & Quinn 2018)
In May 2018, the Florida Justice Technology Center’s FloridaLawHelp.org gathered feedback and input from community members, social services organizations and legal services providers. Through a series of focus group discussions as well as individual user tests, we explored ways to present content on FloridaLawHelp.org, gaps in legal content, and methods to reach low income clients and social service organizations with this information.
Year published:
2018
Document Author:
Jessica Rae, Laura Quinn
Report: Testing Triage: Navigating FloridaLawHelp.org (Rae 2019)
In 2019, the Florida Justice Technology Center, conducted user tests of the new FloridaLawHelp.org/triage staging website. The user testing participants were provided with a hypothetical legal problem and asked to navigate the site to get the help they wanted. In addition to asking structured questions at key points, the researchers documented what the participants did, what they said, and where they seemed to have trouble throughout the process.
Key Findings
Year published:
2019
Document Author:
Jessica Rae
Article: Georgetown Prof Explains The Rise Of Nonlawyer Navigators (Vogt 2020)
In this Law360 article, Mary McClymont describes her report “Nonlawyer Navigators in State Courts: An Emerging Consensus,” which surveys the national landscape of nonlawyer navigator programs and provides an in-depth look at how they fit into the day-to-day routines of courthouses from California to New York.
Year published:
2020
Document Author:
RJ Vogt
Article: The Clearspire Story (Legal Mosaic 2017)
The Clearspire Story, attached below, offers a great case study to consider the conditions determine the success of a legal tech idea. Mark A. Cohen details the lessons he learned running Clearspire, a law firm and legal services company that leveraged a two-company model for delivering legal services.
Year published:
2017
Document Author:
Mark A. Cohen
SRLN Brief: Court Technology Standards & Cybersecurity Considerations (SRLN 2019)
SRLN Justice Tech Working Group Call Summary
The Court Technology Standards and Cybersecurity Considerations discussed in the summary document attached below were topics of the Self-Represented Litigation Network (SRLN)’s Justice Tech Working Group’s December 13, 2019 webinar. On that webinar, Jim Harris discussed the JTC’s Court Technology Standards and Jason Tashea discussed cybersecurity practices technologist ought to consider in their work. The webinar recording and presentation slides can be access through the links provided in the summary.
Year published:
2019
Document Author:
Eduardo Gonzalez
Guide: Family Court ADR Program Best Practices (Maryland Courts 2004)
This document was developed by Maryland Circuit Court Family Division and Family Services Program family support services coordinators, administrators, and ADR professionals along with members of Maryland’s Mediation and Conflict Resolution Office (MACRO). A smaller subset of the larger group, originally convened in January, 2003, met over the next 11 months to discuss key issues and identify best practices which were then submitted to the larger group for comment.
Year published:
2004
Document Author:
Maryland Administrative Office of the Courts, Pamela Cardullo Ortiz
Guide: Guidelines for the Operation of Self-Help Centers in California Trial Courts (California 2011)
The Administrative Office of the Courts, in collaboration with judges, court executive officers, attorneys, and other parties with demonstrated interest in services to self-represented litigants, is charged with the development of these guidelines for dissemination to the trial courts by March 1, 2008, and thereafter to review them every three years. The attached document reflects the guidelines for the delivery of comprehensive statewide court based self-help in California.
Year published:
2008, 2011
Document Author:
California Judicial Council Center for Families Children & the Courts
Document: Founding Document of SRLN (SRLN 2005)
Self Represented Litigation Network - Memorandum of Understanding (November 2005)
I. Establishment and Name of Network
The signatories of this MOU agree to establish an informal network to be known as the Self Represented Litigation Network. The signatories represent organizations engaged in access to justice activities, with an interest in strengthening the coordination of these activities.
Year published:
2005
Document Author:
SRLN
Paper: Courts Need to Provide Access to Justice in Rural America (COSCA 2018)
In a detailed policy paper entitled, Courts Need to Provide Access to Justice in Rural America, and published in 2018 by the Conference of State Court Administrators, readers will find a thoughtful analysis of how rural courts can expand access and support rural communities. The paper covers the following areas:
Year published:
2018
Document Author:
National Center for State Courts (NCSC), COSCA
Tool: CA Self-Help Centers' Self-Assessment Tool for Quality Programs (CA Courts 2018)
The California Self-Help Centers’ Self-Assessment Tool for Quality Programs was developed as a strategic and tactical planning template to promote quality Self-Help Center Programs across California. The tool is designed to connect a wide range of initiatives within the Judicial Branch, and to intentionally develop systems to interconnect the larger court system with self-help programs.
The Tool is designed to:
Year published:
2018
Document Author:
California Judicial Council Center for Families Children & the Courts, Superior Court of California, County of Butte SHARP Program
Reports, Evaluations, Best Practices, Surveys
Evaluation
Best Practices
Surveys
Tools for Evaluating Self-Help Programs and Services
Self-Help Centers
Trial Court Self-Help
Starting a Self-Help Center
Best Practices for Self-Help Centers
Managing a Self-Help Center
Linking a Self-Help Center to Other Services
Evaluating a Self-Help Center