Katherine Alteneder

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News: Tale of Two No-Cost Re-Engineering Projects that Launched Self-Help Centers (SRLN 2015)
Both the Bronx Family Court and the Pittsburgh Court were able to significantly increase quality, speed, and capacity by re-engineering procedures, re-arranging physical layout, some paint, and new benches. See Pittsburgh Court Doubles the Number of Self-Represented Litigants Served In the First Three Months With No-Cost Reengineering Initiative (SRLN News 2016) and attached presentation from EJC 2015 describing both.
Year published: 2015
Document Author: SRLN
Resource: SRLN Navigator Working Group Webinar (October 2021)
In our October 2021 webinar, Lisa Zayas, Director, Division of Access to Justice, Office for Justice Initiatives, NYS Unified Court System discussed an exciting new effort underway to create their Virtual Court Navigator Pilot Program.  Watch the recording of the SRLN Navigator October 2021 webinar via this link!
Year published: 2021
Document Author: SRLN
Resource: Navigator Programs' Remote Services (McClymont 2021)
In light of court closures and other operational disruptions occasioned by COVID 19, many court-based nonlawyer navigator programs around the country which had previously provided only in person services to help self-represented litigants (SRLs) in their basic civil legal matters have incorporated, in whole or in part, virtual or remote services. Many now provide both in person and remote services.   
Year published: 2021
Document Author: SRLN
Resource: Referrals to unbundled attorneys (SRLN 2020)
Please see below the list of resources and materials related to how courts manage or inform the public about referrals to unbundled attorneys.   Illinois
Year published: 2020
Document Author: SRLN
Resource: Legal Information vs. Legal Advice - Examples
Here is a compilation of examples of documents which programs have used to provide guidance as court staff or navigators offer assistance. These materials include samples from programs described in the nonlawyer navigator study as well as examples from additional states which have specific guidelines. The compilation is certainly not an exhaustive list of legal information vs.
Year published: 2020
Resource: Navigator Programs' Contact List (McClymont 2022)
This list of contacts includes nonlawyer navigator program leaders whose programs are described in the study, Nonlawyer Navigators in State Courts: An Emerging Consensus. It is current as of August 2022.
Year published: 2020
Racial Justice Statements from the Courts (2020)
After the killing of George Floyd and the national outpouring calling for racial justice in America, many courts issued statements. SRLN is aware of the following. If your state or local court has issued a statement, please send the hyperlink to info@srln.org. Alaska Supreme Court Statement California
Year published: 2020
Document Author: Multiple
Legal Information v. Legal Advice: Court System Manuals
The SRLN Administrative Office of the Courts working group collected resources from court systems throughout the country that are used to provide guidance to court personnel about how they should assist the public.  Here is a selection of Court System Manuals:
Year published: 2018
Document Author: SRLN
Roles Beyond Lawyers: Evaluation of the New York City Court Navigators Program (News 2017)
A new study by the American Bar Foundation (ABF), National Center for State Courts (NCSC), and supported by the Public Welfare Foundation, confirms the efficacy of a new solution to the growing access to justice crisis in American civil courts.
Year published: 2017
Document Author: Thomas M. Clarke; Rebecca L. Sandefur
SRLN Brief: Examples of LHI Driven Partnerships (ProBonoNet 2016)
In addition to offering a platform for document assembly, the LHI project has been the catalyst to many significant court, legal aid and community partnerships. Below is a summary of just a few game changing partnerships.
Year published: 2016
Document Author: Pro Bono Net